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Privacy Policy Title: Synera Biz - AI Privacy Policy Effective Date: 20 MAY 2025 This Privacy Policy explains how Synera Biz ("Synera," "we," "us," or "our") collects, uses, and protects your personal information when you use the Synera Service at https://app.synera.space. We are committed to complying with applicable data protection laws, including relevant laws in Malaysia, the United States, GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other applicable global regulations. IMPORTANT NOTICE: IMPLIED CONSENT By accessing, browsing, or using the Synera Service, you confirm that you have read and understood this Privacy Policy (https://app.synera.space/policies/privacy) and agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, please do not access or use the Service. 1. Data Controller Synera Biz is the data controller responsible for the processing of your personal information collected through the Service. Our contact details are: Synera Technologies Sdn. Bhd. Level 30, The Gardens South Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia Email: support@synera.space 2. Information We Collect We collect Personal Information, including: Directly Provided: Account Information: Email address and password. Optionally, your name. Payment and Billing Information: Billing address and payment method details, handled by Stripe. We do not store full payment card numbers. Communications: Records of communication with support@synera.space. User Content (Input & Output): The content you submit to the AI tools and the generated output. Automatically Collected: Usage Data: How you use the Service, features accessed, credits consumed, session duration. Technical Data: IP address, browser, device, operating system. Log Data: Server logs. Cookies and Tracking Technologies: Data collected via Google Analytics and similar technologies. 3. How We Use Your Information We use your Personal Information for the following purposes, based on lawful bases: To Provide and Operate the Service: Manage accounts, process payments, grant access to features, ensure functionality. To Process User Content: Submit Input to AI models and return Output. User Content is not used for public AI model training. To Communicate with You: Send service-related notifications and provide customer support (via support@synera.space). To Improve and Develop the Service: Analyze usage patterns (via Google Analytics), troubleshoot, develop features. For Security and Fraud Prevention: Monitor and prevent unauthorized activity. To Comply with Legal Obligations: Meet requirements under Malaysian, US, and other applicable laws. Marketing (with Consent): Send promotional communications if you opt-in. 4. How We Share and Disclose Your Information We do not sell your Personal Information. We share information with: Service Providers: Trusted third parties like Stripe (payment processing), Google Analytics (analytics), and AI model providers. Underlying AI Model Providers: We send your Input to a range of leading AI model providers, including but not limited to: OpenAI, Anthropic, Cohere, xAI (Grok), ElevenLabs, Speechify, Google Cloud Platform, Azure, Fal AI, Luma AI, Stability AI, Clipdrop, Suno AI, Serper, and custom Python AI/ML models (e.g., TensorFlow, Keras, PyTorch, ONNX), as well as any REST-API-based AI service. Our agreements include data protection clauses. Legal Reasons: To comply with Malaysian, US, or other laws, court orders, or governmental requests. Business Transfers: In case of merger, sale, etc. With Your Consent. Aggregated/Anonymized Data. 5. Data Security We implement reasonable technical and organizational measures to protect your Personal Information, consistent with industry standards. However, no system is 100% secure. 6. Cookies and Tracking Technologies We and Google Analytics use cookies and similar technologies for Service functionality, analytics, and user experience. You can manage cookies via browser settings. 7. International Data Transfers Your Personal Information may be transferred to, stored in, and processed in countries outside your residence, including the United States (for AI processing) and potentially other locations where service providers operate. Data protection laws may differ. We implement safeguards for transfers from the EEA, UK, or Switzerland (e.g., Standard Contractual Clauses) to ensure protection under GDPR/UK GDPR. By using the Service, you consent to the transfer of your information to the United States and other locations outside your country. We comply with applicable cross-border data transfer requirements under Malaysian law and other relevant jurisdictions. 8. Your Data Protection Rights (GDPR, CCPA, etc.) Depending on your location (e.g., EEA, UK, California, Malaysia), you may have rights regarding your Personal Information, including: Access, Rectification, Erasure. Restriction of Processing, Object to Processing. Data Portability, Withdraw Consent. CCPA Rights (Know, Delete, Opt-Out - we don't sell). Right to Lodge a Complaint with a supervisory authority in your jurisdiction or Malaysia. To exercise rights, contact support@synera.space. We will verify your identity. 9. Children's Privacy The Service is not for children under 13. We do not knowingly collect data from children under 13. 10. Changes to This Privacy Policy We may update this policy. Changes are effective upon posting the updated policy at https://app.synera.space/policies/privacy with a new "Effective Date". By continuing to use the Service after changes are posted, you accept the revised Privacy Policy. 11. Contact Us For privacy questions: support@synera.space. Business Address: Synera Technologies Sdn. Bhd. Level 30, The Gardens South Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia